Responsibilities

• Manage Business Office operations
• Call Center management
• Billing/Collections management
• Verify all data, unit charges, billing elements and authorization for rehabilitative services
• Process and maintain all files, medical records and insurance
• Oversee all aspects of Business Office operation
• Greet incoming calls and patients in person with a happy welcoming demeanor
• Strong communication skills required
• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with staff and clinicians about scheduling/patient arrival

Required Skills

• Solid analytical and communication skills
• Highly organized and able to determine priorities
• Able to efficiently manage time
• Great communicator and multitasker, detail-oriented
• Effective problem solver
• Exceptional time management skills
• Good organizational skills with the ability to prioritize tasks
• Basic knowledge of Microsoft Office applications (i.e. Word, Excel, PowerPoint, Access)

• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

• Coding/billing experience
• Insurance benefits/verification
• Credentialing